Resident Satisfaction is our Top Priority! In an effort to provide
you with the highest quality service possible, we have implemented
a new program called S.T.A.R., meaning Service To All Residents.
This service is an extension of your on-site service program,
available to each of our residents for comments, compliments,
concerns or suggestions. It is important that your Property Manager
be aware of all situations in order to effectively service your
always contact your on-site Property Manager initially for your
service needs. If you have contacted your on-site Property Manager
and are not fully satisfied, or would like to further discuss
anything, please feel free to call our S.TA.R.Hotline at
1-800-590-1819. A Regional Representative will get back to you
For your convenience, we are providing a magnet and a sticker with
our 800 number which is available to you 24 hours a day. Thank you
for choosing an SMI community for your home!