Resident Satisfaction Hotline at SMI
Dear Resident(s):

Resident Satisfaction is our Top Priority! In an effort to provide you with the highest quality service possible, we have implemented a new program called S.T.A.R., meaning Service To All Residents. This service is an extension of your on-site service program, available to each of our residents for comments, compliments, concerns or suggestions. It is important that your Property Manager be aware of all situations in order to effectively service your needs. Therefore, always contact your on-site Property Manager initially for your service needs. If you have contacted your on-site Property Manager and are not fully satisfied, or would like to further discuss anything, please feel free to call our S.TA.R.Hotline at 1-800-590-1819. A Regional Representative will get back to you within24 hours.

For your convenience, we are providing a magnet and a sticker with our 800 number which is available to you 24 hours a day. Thank you for choosing an SMI community for your home!

SMI Realty Management

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