Our maintenance team will provide routine maintenance to all
kitchen appliances, all plumbing fixtures, and electrical outlets.
Residents can call our hotline number1-888-851-STAR
complete a service request form on-line.
During business hours, the hotline is answered by our professional
staff and a service request is immediately sent to the service
technician at your community.
After hours, the hotline is answered by voice mail. Residents may
leave a message for non-emergency requests to be addressed within
24 hours. For after hours emergency service, residents can still
contact the STAR line. They will dispatch a technician within one
hour. After hours emergencies are:
No heating if outside temperatures are below 50
air-conditioning if outside temperatures are above 95
stoppage in an apartment with one bathroom No
electrical service to an entire room Water
leaks on flooring or carpeting
Any time a service technician works in your home, a written copy of
the service request will be left in a visible location.